Refund policy

At Wigglie, we strive to ensure that every customer is completely satisfied with their purchase. Our return policy is designed to be straightforward and customer-friendly. Please review the following terms to ensure a smooth return process:

Time Frame for Returns:
You have 14 days from the date of receipt to request a return. We believe this provides ample time for you to assess the product.

How to Request a Return:
To initiate a return, please contact us at contact@wigglie.ma with your order details and the reason for the return. This helps us to process your request quickly and efficiently.

Condition of Returned Items:
To be eligible for a return, the item must be in the same condition that you received it. It must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

Processing Your Return:
After we receive your email, we will send you return instructions. Please follow these instructions carefully to avoid any delays in processing your return.

Refund Approval and Processing:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, a full refund will be processed within 5-7 days to your original payment method.

Additional Information:
- Please be aware that the cost of return shipping is the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item).
- Refunds takes 5-7 days to be processed. We appreciate your patience and will keep you updated throughout the process.

We value your business and are here to provide assistance. If you have any questions about our return policy or need help with a return, please don't hesitate to contact us.

Thank you for choosing Wigglie for your pet needs!