Shipping policy
At Wigglie, we understand how important it is for your pet supplies to arrive promptly and securely. Our shipping policy is designed to provide clear information and ensure a smooth delivery process for all our customers:
Order Processing Time
We pride ourselves on efficiency. All orders are processed within 1 working day from the time of your purchase, ensuring a quick dispatch.
Shipping Duration
After processing, your order should arrive within 2-5 working days. We strive to ensure that your items are delivered within this timeframe.
Shipping Fees
- Standard Shipping: A fixed fee of 35 MAD applies to all orders unless stated otherwise.
- Heavy Parcel Shipping (8 kg or More): Orders weighing 8 kg or more are subject to a shipping fee of 40 MAD.
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Free Shipping: Shipping is free for all orders with a total amount of 400 MAD or more.
Shipping Confirmation and Tracking
Upon dispatch, you will receive a shipping confirmation email, complete with a tracking number. This allows you to monitor the journey of your package and know exactly when to expect it.
Address Accuracy
It’s crucial that you provide an accurate and complete shipping address. We cannot be held responsible for items delivered to incorrect addresses if they were provided at the time of order.
Delivery Issues
Should there be any problems with the delivery of your order, such as delays or misplacement, please contact us immediately. We are committed to resolving any shipping issues swiftly and to your satisfaction.
We value your business and are dedicated to providing a seamless shipping experience. Thank you for choosing Wigglie for your pet needs!
